Excellence in fulfilling the promise : We intend to offer completely enjoyable, comfortable and informative pilgrimage excursions that will ensure that travelers are thoroughly satisfied and appreciative at the end of their trip.
Timely response to customers’ requests : We cannot afford to delay our clients for whatever reason, as this will have a negative bearing on our image and reputation, including future business. Hence, we need to be continually communicating with the client, including hotels and transportation so as to ensure that we are constantly available to the client meeting their expectations Guide with technology, experience and knowledge.
Solid and fruitful strategic alliances : Considering the nature of our services and our relative infancy on the market, we realize the importance of establishing and maintaining fruitful strategic alliances with various stakeholders, including hotels, transportation, and travel agencies, amongst others, so as be assured of a constant flow of customers, fulfilling their needs at every opportunity.
Marketing know-how : As a relatively new online company on the market there will be a need to aggressively market our business and the services we provide so as to be continuously at the top of our prospective client’s minds. This will also act as a temporary deterrent for companies contemplating entering our market. Advertising shall be undertaken on a regular basis.
